Terms and Conditions for LuckyGans Casino
Acceptance of the Terms
By accessing, browsing or using our website (the "Platform"), you agree to be bound by these terms and conditions ("Agreement"). If you do not agree with any part of these terms and conditions, please do not use the Platform. We reserve the right to modify, change or update the Agreement from time to time.
Eligibility Requirements
To use our services, you must be at least 18 years old (or the minimum age required by applicable law in your jurisdiction). By accessing the Platform, you represent and warrant that you are not prohibited from using the services provided on this website under the laws of any jurisdiction and that you have the capacity to enter into a binding agreement.
Minimum Age Requirements
The minimum age requirement for our services is 18 years old. If you provide us with false information regarding your age, we reserve the right to cancel or terminate your account immediately.
Geographic Restrictions
We may restrict access to certain areas of the Platform or restrict play from certain countries. You are responsible for ensuring that accessing and using our services does not infringe any laws or regulations applicable in your country. We make no representation as to whether you are able to use our website in accordance with the relevant law in your jurisdiction.
Account Registration Rules
To access some of the features on this Platform, including placing bets or making deposits, we require that users create an account ("User Account"). When creating a User Account, you must provide accurate and complete information. We reserve the right to request additional documentation from time to time for verification purposes.
One-account-per-user policies prohibit any individual from registering multiple accounts for themselves or on behalf of others. We may share data between group accounts where necessary in compliance with regulatory requirements. Any attempt by an account holder to circumvent these restrictions shall be a material breach of this Agreement and we reserve the right to take action, including freezing assets and/or restricting access to our services.
Identity Verification and KYC
We are committed to protecting the security of your personal data and preventing money laundering or other financial crimes. To comply with applicable law and regulatory requirements, we require all users to undergo a verification process before making deposits or withdrawals (where supported by source material). This may include providing identification documents such as passports and proof of address.
Account Accuracy Obligations
You agree that the information provided during registration is accurate and complete. If you become aware at any time that your User Account details are incorrect, incomplete or outdated, please update these details immediately.
Account Security Responsibilities
You are responsible for maintaining the confidentiality and security of your password(s) and/or login credentials to access your User Account. You must not share or disclose your account information with anyone else. We will never request any confidential information from you by email or phone.
Login Credentials and Password Protection
When creating a new password, please ensure it meets our minimum requirements (where specified). If you suspect that someone has accessed or used your User Account without authorization, notify us immediately to prevent unauthorized use.
Restricted Behaviour and Prohibited Activities
We reserve the right at all times to refuse or restrict services, terminate accounts and suspend activity based on suspicion of cheating, fraud or other prohibited activities. Examples include: using robots or spiders while playing games; placing bets in real-time from outside a licensed territory (as required); attempting to collude with fellow users while gaming.
Multi-accounting will be seen as material breach for the purposes of section 16, suspension or closure where an account holder has been found guilty of fraud by another group account on our services. For avoidance of doubt, multi-accounting is considered a serious violation and may attract severe penalties in accordance with regulatory requirements applicable to your jurisdiction.
Bonus and Promotion Rules
All bonuses are offered as part of marketing campaigns intended to reward users for their loyalty or participation (where supported by source material). The terms associated with each bonus campaign will be published clearly on our website. Please read these before participating, particularly any wagering conditions which may affect your eligibility for withdrawals.
Wagering and Gameplay Conditions
Please note that wagers must comply fully with applicable law in the jurisdiction of the bettor, including (but not limited to) all relevant legislation and regulations governing betting activities in that territory. When using our services, you agree that any games played or bets made may be subject to certain conditions or rules as we may specify from time to time.
Bonus Abuse Prevention
We reserve the right at all times to terminate your access to promotions if abuse is suspected (defined as attempting to circumvent bonus terms through multiple accounts or using third-party software). In such cases, any winnings will not be paid out and you may have your account closed permanently without notice.
Deposits and Withdrawals
To comply with anti-money laundering regulations, we must verify identity before processing withdrawals of £2,000 (or currency equivalent) where supported by source material. We make no claim as to whether these funds are actually in possession or control at the time verification is complete.
Verification checks will be completed prior to any withdrawal. This process can take up to a week during peak times but typically does not exceed 48 hours from request. In the event that an investigation results in account closure, please contact us regarding recovery of outstanding balances.
Responsible Gambling Expectations
We are committed to promoting responsible gaming practices and supporting problem gamblers through partnerships with organizations such as GamCare (UK-based support agency), BeGambleAware or Gamblers Anonymous worldwide. In cases where we become aware that you may be experiencing problems controlling your gambling activity, please do not hesitate to contact us for guidance regarding self-exclusion options available.
Self-excluding yourself prevents access to all features and services provided on this website during the exclusion period (or any additional time specified). If a player does re-open their account without consent from an administrator of our site while under exclusion, his funds will be forfeited upon return. Please refer to clause 11 for more detailed information regarding self-exclusion.
Game Fairness and RNG Systems
All games offered on the Platform are designed in such a way as to ensure fairness towards all participants in each game session. All outcomes of our random events (drawing, dealing cards etc.) will be randomly generated using algorithms based upon well-established mathematical principles which prevent predictability from outside influences.
We use external auditors like iTech Labs or eCOGRA (where applicable) who verify that the stated return to player percentages and randomness are accurate against samples taken over extended periods of time.
Technical Interruptions or Voided Gameplay
We reserve the right, in our sole discretion, to cancel any bet placed via the Platform due to technical failure of a third party service provider (or otherwise) resulting from events beyond our reasonable control. In such cases, your balance will remain unaffected unless affected directly by an operator's mistake.
If at some point while participating in online games through this website system that our servers become unavailable for a period longer than expected we can offer credit back as per user agreement stated herein provided any relevant technical investigations confirm no wrongdoing on the part of us, management. For full terms refer to section 16 below dealing suspension or closure.
Suspension or Closure
Where we reasonably suspect there may have been fraudulent activity by yourself (or another party using your login credentials), including multi-accounting and/or attempts to bypass restrictions put into effect under section 5 above for example through collusion, fraud, misusing bonus terms (abuse prevention) while playing with us; suspension of user access or temporary freeze of account assets may occur.
This is done without prejudice, limiting our rights at law in accordance with applicable jurisdictional laws governing disputes such as these and/or further action including potential termination should findings confirm involvement with illicit schemes either knowingly engaging within same directly supporting them. In this case you would lose all outstanding funds in full immediately upon request by management.
Intellectual Property and Platform Ownership
Our website, its content (text/image etc.) source code, trade marks and branding are proprietary materials protected under international intellectual property rights law. Without prior written permission from us (management) no part of the platform shall be reproduced or reused either for public display purposes otherwise distributed among third parties via internet mediums electronic means including but not limited to email newsletters social network feeds web pages etc.
Please note, our platform name and all related marks/logos are trade marks owned exclusively by Zephyr Holding SRL ("Holdings"), with registered trademark status pending registration in other territories where necessary. For full compliance purposes please respect this ownership and only acknowledge as such at your end when referring externally online/offline anywhere.
Limitation of Liability
In no event shall we be liable for any direct, indirect, incidental or consequential damages (including loss of revenue), arising out of use of the Platform or in relation to the purchase/acceptance/redemption etc. of products/services including games offered through this website system neither do these limits extend beyond applicable laws covering business agreements worldwide - please refer specifically hereunder as required where relevant jurisdiction(s).
